Sundae Bingo Review
If there ever was an online casino worthy of the name, Sundae Bingo is most definitely it, providing the visitors with a colourful array of bingo treats and mouth-watering bonuses. Operated by Cassava Enterprises (a part of 888 group), Sundae Bingo brand is owned by Tau Marketing Services, a renowned UK gaming startup company that also runs Rise Casino, Hunky Bingo, Jaak Casino, Zinger Bingo, etc.
As an instant-play casino, Sundae Bingo will indulge your sweet tooth anytime and anywhere, on desktop, mobile, and tablet. The most loyal members with daily sugar cravings will accumulate comp points on every gameplay session and gradually unlock new rewards on each membership level. Unfortunately, territorial restrictions will prevent residents of certain countries to register an account with Sundae Bingo, and players from the USA, Antigua, Gibraltar, Israel, Turkey, Italy, Belgium, Spain, Denmark, and France will have to find a sugar substitute.
Promotions at Sundae Bingo
All new members joining the ranks of Sundae Bingo will be greeted with 64 Free Bingo Tickets and 10 Free Spins – to claim the offer, just submit your first £10 deposit and use SUNDAE promo code. This will immediately unlock 60 free bingo tickets of Street Party bingo room cards and 4 free bingo tickets of Big Bang bingo room tickets.
Once you’ve “worn out your welcome”, Sundae Bingo will keep you engaged with daily offers, which usually include free spins on certain slots. The casino is currently running 25 Free Spins National Puzzle Day promotion, open to all depositors who meet £15 deposit threshold and use the promo code. Daily offers can be claimed only one time per account holder unless stated otherwise – in some case, the casino will allow their members to claim the offer multiple times.
The more you play, the better it will reflect on your account – as you collect the comp points, the casino will unlock different membership levels, each with a new set of perks and advantages. There is a total of 15 levels and on your way to the top, you will be able to collect daily free spins, daily free bingo tickets, get cashbacks, gain access to exclusive bingo rooms, and even get your own account manager once you reach level 12. The mystery VIP gifts are awaiting those who reach the 15th VIP level, which combines all the perks and pampers the members with 10% cashback.
There is also a special set of bonuses reserved for Bingo players exclusively. The available deals can be found inside the Bingo lobby, under the Promotions tab, and the number of players that can compete for the prize is sometimes limited (Last Call promotion, for example). Mystery Jackpots and Daily Jackpot Games offer the most generous cash prizes and, according to the casino, all bonuses are wager-free.
Games and Software
Sundae Bingo is pretty uniformed, with Slots and Bingo as the only two gaming categories offered to the casino members. Casino games or live tables are not included, however, there are a few scratch card games – Foxin’ Wins, Gorilla Go Wild…
The slots games can be sorted according to the release date, popularity, and the player’s personal favourites. Every game can be bookmarked and stored under “Your Hub”, in case you would like to revisit it later.
Sundae Bingo runs on Dragonfish software and partners with some of the best gaming providers in the industry. Their most popular releases are launched by NetEnt, SG, Eyecon, Pragmatic Play, Lightning Box Games, etc. For some reason, demo-play is not supported, and you will only be allowed to play after submitting a deposit. Another drawback is the lack of the advanced search filters – one could, of course, argue that a modest gaming catalogue such as this has no use for additional search tools, however, filtering the games according to the provider is always helpful.
Bingo lobby is divided into five different categories, each with its own Bingo rooms: On the Go, Guaranteed Jackpots, Gobsmacked, Free, and Ace Club. Some of the rooms (Street Party, Ace Club Diamond, and Ace Club Big Bang) can only be accessed after receiving an invitation and the tickets can be free or have a price range of 4p-£10.00. Almost all rooms feature 75-Ball and 90-Ball bingo and the only exception is Hit 52 room, where the players can try 52-Ball variant for 5p a ticket.
To fund your account, select cashier and choose your preferred payment method. Sundae Bingo accepts Visa, MasterCard, Entropay, PayPal, Paysafecard, Wire Transfer, Apple Pay, and Pay by Phone (0808 238 9814 for UK residents and +44 (0) 0808 238 9814 if you are calling outside the United Kingdom). The minimum amount that you can deposit is £5, however, the deposit limits might be different if you wish to claim one of the bonuses. It is important to note that Apple Pay and PayPal can only be used by the UK casino members.
The withdrawals can be directed to Visa (credit and debit), MasterCard (UK), Wire Transfer and PayPal. Once submitted, the payout request can be reversed within 24 hours, up until the status of your withdrawal changes to “Completed”. The entire process will take up to 2 business days and the settlement time will depend on the method. The lower withdrawal limit is £5 and if the member wishes to withdraw the amount that’s lower than the prescribed threshold, they will be referred to the customer service. Up to ten withdrawals can be requested per day and the entire process (including both pending and settlement time) can take from 3 to 10 business days.
As a part of 888 group, Sundae Bingo holds the UK Gambling Commission and the Gibraltar Betting & Gaming Association licences. The details about the licences and the regulatory bodies can be found under the Frequently Asked Question section > Licences and Security tab or at the bottom of the casino page.
Support and Contact Details
If you need any assistance, Sundae Bingo casino offers live support help room from 10 AM to 2 AM, every day. Urgent matters can be resolved over the phone and the service is free for UK based members (toll-free 0800 018 3307). Just like the live chat service, phone support is available from 10 AM – 2 AM, throughout the week. General inquiries, feedback, comments, or account related inquiries can be submitted via an online form and the casino staff will respond within 4 hours.
Complaints, violation reports, or withdrawal problems should be referred to [email protected]. The casino will verify your complaint in no more than 24 hours and resolve it within 2 weeks.
Sundae Bingo is active on Facebook, where casino admins regular post details on promotional updates and seasonal events. At the moment, there are no Sundae Bingo pages or channels on other social media. The Facebook page followers will be able to communicate with the casino representatives via Facebook messages, however, the complaints submitted in this manner will not be considered.